Frequently Asked Questions
Do we need to book in advance or can we just show up?
To offer the best experience to our guest and animals we only offer tours which are booked at specific times prior to coming to the zoo. Our tours are scheduled to allow us to give an optimal experience with the best weather conditions to our visitors.
Do we have to take a guided tour or can we just walk around on our own?
Due to the zoo’s large size, over 175 acres, and the rough Mohave desert terrain and weather; we only offer guided tours. These tours allow guests to explore the zoo and enjoy educational programs in our safari tram and guided by our staff. This allows our guests to learn more about, and get closer to, our animals.
What should we bring?
We recommend guests wear close toed shoes, a hat and sunscreen, especially during the summer months. Guests are encourages to bring their own water or other beverages, we also have cold drinks available for purchase in our gift shop.
Can we bring treats for the animals?
No, of course we trust you. It’s the other guy we worry about. We ask that no food intended for the animals is brought onto the property. Guests can add an “alpaca feeding cup” to their reservation upon booking to feed our animals.
Can we take pictures on our own?
Yes! One of the most frequent comments from our guests is that they are fulfilling a “bucket list” item while visiting us. We encourage our guests to get photos of these amazing experiences and likely a staff member will ask to take photos of your group with one of our ambassador animals.
Can we touch the animals?
Yes, under zookeeper discretion guests will be instructed on which animals to touch, where on the body to touch and when to do so. Overall our tours are very hands-on and there are several opportunities for interactions between the guests and animals.
Will we experience the majesty of Norman during our tour?
Yes! Norman is our most charismatic camel on the property. It is unlikely that you will visit and not experience Norman. We recommend taking a selfie with Norman the bactrian camel and posting it on social media with the hashtag – #NormanCamel
Can I bring my dog with me?
We do not allow any pets on the zoo property and do not allow any animals be kept in vehicles during the tour. We have livestock guardian dogs on the property who may scratch vehicles trying to interact with dogs left in vehicles. Service animals are allowed on the property but not allowed in several areas on zoo property where their presence may cause distress to our resident animals.
